Video diagnosis
Support begins with photos, video and operating details so the team can identify the affected component and next action.
Support after delivery
One team, one written record.
Our standard whole-unit warranty is one year. The exact scope, exclusions and claim process are included with the final order documents.
Order-linked records
Keep the serial number, written specification, installation records and maintenance notes available for support.
Local service planning
CedarTide does not currently claim a US-wide field service network. Where hands-on work is needed, the solution may involve a qualified local technician.
Written warranty terms
The controlling warranty is the written version supplied with your quotation and order confirmation, not a general website summary.
Planning a backyard spa?
Start with your model and ZIP code.
We’ll confirm production, delivery scope and the next steps for your site.